Refund policy

Effective Date: January 1, 2022

At Petcaremarket, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery.

30-Day Return Guarantee

Customers may request a return within 30 calendar days after receiving their order.

Eligibility Requirements

• Items must be returned within 30 days of delivery.

• Products should be unused and in original condition whenever possible.

• Proof of purchase may be required.

• Products must not show signs of intentional damage or misuse.

Free Returns

Petcaremarket provides free return shipping worldwide for eligible returns.

Refund Process

After returned items are received and inspected, approved refunds will be issued to the original payment method.

Refunds generally appear within 5–10 business days depending on your financial institution.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Depending on the situation, we may provide:

• Full Refund

• Free Replacement

• Store Credit

Non-Returnable Items

• Personalized products

• Customized items

• Gift cards

• Products damaged through misuse

For assistance regarding returns or refunds, please contact:

support@Petcaremarket.store